LAGOS, NIGERIA – The Director of Special Duties at the Federal Airports Authority of Nigeria (FAAN), Mr. Henry Agbebire, has hailed the Managing Director, Mrs Olubunmi Kuku, for promoting culture transformation agenda among staff.

Agbebire gave the commendation on Monday against the backdrop of the MD’s quarterly award for excellence in the agency.

According to him, the culture transformation agenda is a bold and effective step that is already yielding measurable results across the organisation, inspiring high performance and excellence.

He added that Since it was introduced in 2024, there had been a shift in staff attitude, improved interdepartmental collaboration and more responsive customer service delivery.

“We are seeing the fruits of this transformation in real time. There is increased professionalism among our staff, heightened commitment to duty, and a clear alignment with the values we want to project.

“The difference is tangible in our terminals, in our teams, and in the feedback from stakeholders”.

Speaking on the quarterly awards, Agbebire said that the fourth in its series.

“The award celebrates staff who exemplify FAAN’s values and go above and beyond in their roles; the FAAN Acculturation Programme, which has helped new and existing staff internalise the expectations of excellence and service culture.

” The Skyward Shift bulletin, a bi-monthly culture digest that reinforces key behavioural shifts and recognises cultural champions across departments.

“Also the Culture Creed, now embedded into staff engagements and displayed across FAAN locations as a daily reminder of the agency’s ethos”.

According to Agbebire, feedback from stakeholders, including airlines, passengers, regulatory bodies, and concessionaires, has increasingly acknowledged the shift in FAAN’s service orientation.

He added that there has been responsiveness, cleaner terminals, more courteous engagement, and timely issue resolution, linked to the culture transformation push.

He noted that the MD has directed that the campaign be intensified and extended to all 22 FAAN airports beginning from June to November 2025.

He said this was to ensure all employees receive direct engagement through acculturation workshops, townhalls, and value reinforcement sessions.

“The MD is not just changing policies; she’s changing mindsets and this is what will ultimately reposition FAAN as a leading force in the global aviation space.”